Why you can trust Breakthrough

If you’re considering using an online video therapy option like Skype or FaceTime, it is important to note more secure and safe options are available, including Breakthrough.

While Breakthrough may be as easy to use as Skype and FaceTime, it is uniquely different because it is HIPAA compliant and follows the protocol outlined by the Health Information Technology for Economic and Clinical Health Act, or HITECH, which was signed into law in 2009 to promote the adoption of health information technology.

This means that your video sessions are encrypted and cannot be intercepted by third parties, such as hackers. The video sessions are not recorded, only shared between patient and provider, so nothing remains stored on your computer or in the cloud. That’s security and that’s not what you get with most of the online video solutions available today.


So how do we ensure strict compliance with the rules that protect the client-therapist relationship?

  • Every one of our providers signs a Business Associate Agreement, which asks each one to follow strict safety protocols and maintain HIPAA compliance.

  • We have thorough audit controls, which allow any breaches to be traced. By contrast, it’s impossible to conduct security audits through equipment-enabled audit trails on Skype or FaceTime.

  • Breakthrough uses breach notification tools, which means that if there has been any attempted unauthorized use our clients and therapists quickly learn of it. Our message system is HIPAA compliant, too; you can send and receive sensitive information through our website rather than personal email.

On Breakthrough you can be rest assured that once you wrap up a session all traces of it vanish, too. It’s one of the many reasons so many major insurers are willing to work with us.

Breakthrough offers other features, including payer reimbursement and practice management tools, making it easier for you to focus on therapy. Click here to see a comparison of our features to other online video solutions.